FAQ

Frequently Asked Questions

  • Order

  • Products

  • Delivery

  • Payment

How can I place an order?
You can place an order online any time at +6012 698 3915 / 03 8082 1422, or pick up at our Puchong location.


How do I cancel or change an order I already placed?
If you need to cancel or change an order scheduled for pickup or delivery from a local yummyflowerz store, please contact our store at least 24 hours prior to the scheduled delivery or pickup with your request.


How far in advance should I place my order?
It is best to order ONE DAY in advance. But u may call us if u have an emergency that u need the bouquet on the same day, if its enough time, we will try our best to make it happen for you guys.

For business deliveries, and during busy holiday time periods like Christmas, Valentine's Day and Mother's Day, we recommend that you order further in advance.


Can I customize my bouquet?
At the moment, no. But we do have a variety of fresh fruit bouquets and chocolate dipped fruit to choose from, with a multitude of options for different fruit, chocolate, and topping combinations! We are constantly coming up with new designs and bouquets. You are more than welcome to drop us a message of what you have in mind that might work for us under ‘Contact Us’.


Do your products contain milk?
All Yummyflowerz products may contain or come in contact with items that contain milk products. We recommend that you take the necessary precautions based on any food allergies.


Do your products contain nuts?
Some of our fruit bouquets and boxes of chocolate dipped fruit have crushed nuts or almonds, so there are nut products in our preparation areas. We cannot guarantee that a gift will not have come in contact with nuts or nut oil. We recommend that you take the necessary precautions based on any related allergies.


Does your fruit contain preservatives?
No. Our fruit is all natural. No preservatives are ever added.


How long will the fruit last?
Our fruit bouquets are sold at the peak of freshness. We recommend that you enjoy your Yummyflowerz right away. If that’s not possible, you should keep the original wrapping, and refrigerate immediately upon receipt. Once it has been removed from the original wrapping, you should remove the fruit from the skewers, store it in an airtight container, and refrigerate immediately.

Our chocolate dipped fruit is exceptionally fresh, and should be consumed immediately. If that’s not possible, you should keep the original packaging, refrigerate immediately upon receipt, and enjoy within 24 hours of receipt.


What kind of chocolate do you use?
We use 100% real chocolate in all of our dipped fruit bouquets and products! Our fruit is dipped in gourmet semi-sweet chocolate.


What type of strawberries do you use?
We know fruit! That's why we use Albion strawberries, which have a consistently sweeter flavor than most strawberry varieties. Albion strawberries are typically darker in color than other strawberries, both internally and externally.


Why doesn't my bouquet have exactly the same amount of fruit as the photo on the website?
Our bouquets may vary in the exact fruit counts due to produce size variations throughout the year. Each fruit has a peak season, which may result in larger than average produce during that time; similarly, there are seasons when the fruit may be smaller than average. To ensure that the bouquet’s design remains uniform, our Fruit Experts work within specified fruit count ranges for each fruit type when building each bouquet. This gives our highly trained staff just enough flexibility to ensure that the bouquet is perfectly designed, no matter what size the fruit is at that point in the year.


Can I pick up my gift personally?
Of course! Please contact us at 012-698-3915 to arrange.


How will my order be delivered?
All our orders are hand-delivered in a air-conditioned vehicle, and are specially packaged to ensure the perfect presentation and freshness on arrival.


I would like my order(s) to be delivered at a certain time. Do you offer timed deliveries?
We cannot guarantee delivery times, but we will do our best to accommodate the open hours of offices, schools and businesses. Any request for a specific delivery time cannot be honored. You should not include any such request or delivery instruction with your order, as it will not be taken into account for your delivery.

You can always track your order just by calling us +6012 698 3915 / 03 8082 1422, with your order ID number.


What are your delivery policies?
For Residential deliveries, orders are typically delivered from mid-morning to late evening (as late as 9pm during busy holidays). If the recipient is not available at the time of delivery, we may attempt to leave the gift with a neighbor. If the gift is left with a neighbor, or if no one is available to accept the gift, the recipient’s door will be tagged with clear instructions for retrieving the gift.

For Business deliveries, orders are typically delivered from mid-morning morning until 5pm. Please be aware that we may leave the arrangement with the front desk or security. We are subject to the delivery restrictions of the business.


What is the delivery fee?
Delivery from our Puchong location is RM20 to RM50 depending location.


Where can you deliver?
At the moment we can only deliver within the KL city limits, and the following: Puchong, Kepong, Gombak, Subang Jaya, Petaling Jaya, Ampang, Cheras, and Damansara. For any other location, please contact us at +6012 698 3915 / 03 8082 1422.


Will you contact the recipient prior to delivering the product?
Yummyflowerz may contact the recipient prior to delivery to ensure that they are home and/or available to accept their gift, but we do not typically contact recipients prior to attempting delivery. We recommend that you always send your gift on a date and to a location where someone will be available to receive the gift to ensure freshness, and advise your recipient to expect a delivery.


Is it safe to use my credit card online?
Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology.


Is there sales tax on my order?
All Yummyflowerz orders (for pickup or delivery) are subject to applicable the taxes.


What payment methods do you accept?
We accept payment via all major credit cards: American Express, Discover, Mastercard or VISA. If you will be placing your order online, you can also check out on our website or through PayPal.


When will my credit card be charged?
Your credit card will be charged at the time the order is placed.